Service Operations and SupportWhen things are getting critical - count on us!
Your IT operations are certainly under control. Yet, from time to time, problems and incidents occur that could be resolved much faster if someone with vast experience and extensive knowledge was behind you than just an internal team searching for a solution. Benefit from KPCS expertise and many years of experience: we know all parts of the IT infrastructures and we specialize in finding your way quickly even in complex environments.
If necessary, KPCS IT offers support for almost all technologies commonly used in the market. Our IT experts can help you with a detailed analysis, evaluation and, if necessary, problem solution. We are with you - competent, fast and, if necessary - 24/7 on the telephone or through remote access. Individually agreed SLAs make costs transparent and predictable.
What do you get with KPCS support?
1. Reactive support
- Resolution of incidents to restore the operation of service
- Resolution of incidents to eliminate the service errors
2. Proactive support
- Health Check - proactive system checks
- Recommendations and planning
- Precautionary activities to prevent problems
3. Service Level Agreement (SLA)Precisely defined reaction time and the start of the solution.
- Bronze: 9:00-17:00, reaction within four hours
- Silver: 8:00-18:00, reaction within two hours
- Gold: 24/7, reaction within one hour
4. Service Level Management (SLM)
- SLA compliance assessment
- Optimization of support settings
- Optimization of support and operation costs
5. Microsoft Premier SupportAre the company managers not able to prioritize IT needs and claim that "everything is important"? Contact us.
6. Categories of support activitiesIndividual categories correspond to the definition of IT operation within ITIL
Take control of the risksRisk or disruption of the operation may be dramatically reduced with professional IT support. Proper IT planning and operation is critical for modern digital organizations. Risks related to the IT operations may include:
- Increasing the reliability of IT operations
- Improve the efficiency of IT operations
- Critical thinking in case of an incident
- Reduction of losses caused by wrongly identified risks
- Early identification of security incidents
- Lower compliance costs
- Reduction of possible damages from future risks